MDP Diesel & Auto Repair Customer Reviews in Jackson MI
From the moment I walked in the door I could tell this shop was different, in the best way. Walking in I was greeted in a friendly and pleasant way immediately, by Matt, which put me at ease. I was talked to like I was a human and not as "a woman who probably doesn't know a darn thing about cars". I appreciated this more than words can say! I was there for an oil change, because I had a coupon and was tired of paying over $100 at the quick lube places. During the course of the oil change and checking out the undercarriage they said everything looked good but my tires were wearing more on the outside edges, which I could clearly see when Matt took me into the shop to have a look, and suggested a tire rotation. I asked if they had time to do that while I was there and they did. There were a few other things they suggested be done because I hadn't had them done since I bought the vehicle in 2020. I was given a print out of these suggested maintenance items and the prices were extremely reasonable. I didn't feel like I was getting inflated prices due to my lack of knowledge about vehicles and I anticipate returning in the near future to have them done. I highly recommend this shop for servicing all of your vehicles! I know I want to take care of my Luna (yes, I did name my vehicle, my baby!) as best I can and I trust that this shop will help me do just that! I didn't even pay $100 for the oil change and tire rotation which made me extremely happy! Thank you MDP Diesel!!! (:
Great place! Repaired and upgraded our 2014 Ram 3500 Dually tow vehicle, great follow up and the guys did a wonderful job repairing it, Trish was awesome during the whole repair job! Thank you again to all! We'll be a long time Customer!
Super nice people, very easy to deal with. Awesome waiting area. Very attentive.
Matt was awesome and got my car in the same day!! Highly recommend and will be back
MDP Diesel & Auto Repair is the place to go to get your vehicle fixed.
Response from the owner16:36 07 Aug 25
Thank you so much for the 5-star rating! 🌟We're thrilled to see your positive feedback and really appreciate you taking the time to support us. If there's anything we can do for you—please don’t hesitate to reach out!
MDP, did a great job diagnosing and repairing my cars need of a new timing chain. Thanks again for the great work.
Courteous, listened, explained what needed to be done and why. They called when something came up that wasn't discussed before. Always helpful.
the people are alwsome. they go the extra mile. there service just great. you don't get this service at any other service repair shop.
Honestly oil change, fair pricing, and no upselling. I’ve had other work done here too and it’s always been honest and affordable. Highly recommend
Very friendly and knowledgeable staff. Matt explained what I needed and why. Would recommend to all my family and friends.
Response from the owner22:02 23 Sep 25
Thank you for your kind review, Tim! We’re so glad to hear that Matt was able to explain everything clearly and that you had a positive experience with our team. Your recommendation means a lot to us, and we appreciate you spreading the word to your family and friends. We look forward to serving you again in the future!
Great experience! Always a great experience! Thanks Jesse you are the best!
Response from the owner15:36 24 Jan 25
Thanks for the 5-star review, Linda!
I've been very impressed with the customer service, the attention to detail, the record keeping on my car, and the price for an oil change. I also like how they tell you about what services are recommended by the manufacturer without pressuring you to get those services done right away. This is the only place I will ever take my service -- or my wife's beloved Audi -- for service in the future.
Response from the owner21:37 17 Sep 25
Thank you, Jeffrey! We really appreciate the 5-star rating, it means a lot to us. We're always here and more than happy to help.
I wish I could give you 10 stars. Work done on time. Staff is professional and courteous.
Response from the owner19:34 17 Sep 25
Thank you so much for the amazing review, Michael We’re honored you’d give us 5 star rating, that truly means a lot. We're glad to hear the work was done on time and that our team made a great impression. We appreciate your trust and look forward to seeing you again!
I had to bring my second VW Golf TDI to MDP less than a week after owning it and I checked the vehicle in with Kyle. He was happy to work with a third party warranty company, even when the company was being somewhat difficult and delaying progress. He got my repairs covered by the warranty company and had me taken care of with a loaner vehicle in the meantime. My car was back on the road less than 2 days later after approval. I will always bring my car to MDP.
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My Volkswagen Golf TDI is a problem child and likes to throw check engine lights. I had to bring my vehicle in for the second time in as many weeks and once again Kyle was a pleasure to work with. He explained everything in simple terms, kept me up to date every step of the way, and deals with the warranty company to get your repairs approved. My car was given back to me quicker than their estimated turn around time which was an added bonus. And Tricia is always a joy at the front desk.
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My Volkswagen Golf TDI is a problem child and likes to throw check engine lights. I had to bring my vehicle in for the second time in as many weeks and once again Kyle was a pleasure to work with. He explained everything in simple terms, kept me up to date every step of the way, and deals with the warranty company to get your repairs approved. My car was given back to me quicker than their estimated turn around time which was an added bonus. And Tricia is always a joy at the front desk.
Response from the owner16:30 09 Jun 24
Karisa, your 5-star review on our the trustworthy service is so appreciated. We hope to see you again next time!
I feel very confident in Lyle and Caleb, the technician. The customer service and and explanations of issues were great.
Response from the owner16:38 07 Aug 25
Thanks so much for the great review! We’re really glad to hear that you felt confident with Dave and that the customer service and explanations were helpful. That’s exactly what we aim for! We’ll make sure Dave sees your feedback — he’ll really appreciate it.
Response from the owner20:32 17 Sep 25
Thank you, Rick! We really appreciate the 5-star rating, it means a lot to us. We're always here and more than happy to help.
I needed my truck undercoated everyone was so nice dropped it off in the morning and it was done by afternoon everything was taken care of NO over spray like I’ve seen on other vehicles I highly recommend MDP for any auto repair they are really great people
Very professional. Upfront pricing. Steve was great at communicating with me with additional stuff that was wrong with my car. Sent photos. Even though I couldn’t get all the things done at the present moment, I love they sent pictures to show everything that need to be addressed. The work that they performed was absolutely on point. The staff was awesome. How do you recommend MDP. They even have some coupons on their website that came in handy. I work at Kay jewelers in Jackson and I’ve got associates. They’re looking at oil changes. with some coupons on their website, believe that a lot of their are to come and get their oil changes there they provide the same services that you would get anywhere for an oil change.
Car is running great, when I can afford to do the additional work, I will take it directly to them. Great job MDP.
Car is running great, when I can afford to do the additional work, I will take it directly to them. Great job MDP.
Response from the owner20:15 17 Sep 25
Thank you for the 5-star rating, Vince! We’re glad Steve and the team could clearly communicate the car’s needs and provide upfront pricing with photos, that transparency is important to us. It’s great to hear the work performed met your expectations and that you found our coupons helpful. We appreciate your referrals at Kay Jewelers and look forward to helping you with any future service when the time is right. Thanks again for trusting MDP!
Called in search of parts for motorhome. Steven was incredibly helpful in my search and providing resources even though it was not something he could help with, he went above and beyond taking some time to help me. This business gets many great reviews because it's a GREAT business! Thanks MDP!
Really glad I found MDP to work on my dad’s wheelchair accessible van. They kept me up to date on everything and the cost and were easy to work with. I was happy to drive the functioning van away all fixed up!
Response from the owner18:52 14 Nov 24
We appreciate the 5-star review, Jessie!
My neighbor recommended MDP. I needed to have the oil changed in my motorhome. I had called all around Brooklyn and Jackson. MDP took care of it! Steve was great. I had no problem booking an appointment, without waiting weeks. The work was done while I waited. The facility is immaculate. I watched the MDP team interact with other customers who they knew on a first name basis. THAT IS CUSTOMER SERVICE! I am not easily impressed, but they are like clockwork. Don't hesitate to use them for not just diesel, but all your automotive service needs. Good mechanics are hard to find. They have my business now, and for my future needs.
I couldn't ask for a better more friendly auto service shop. Matt went above and beyond showing me around the shop this place is sweet! Thankyou guys!!
Response from the owner19:21 01 Jun 24
We appreciate your 5-star review and recommendation so much!! It's awesome that the service was friendly and professional. See you again next time!
Awesome service. Nice waiting room with snacks and coffee. Staff is very kind and definitely went above and beyond when I was there. Highly recommended!
Highly recommended!
Response from the owner18:21 26 Apr 23
We greatly appreciate your feedback. Thank you for entrusting us with your vehicle; we appreciate your support and compliments. We will continue to work hard to provide you with excellent service!
I brought in my 2012 Subaru Forester with a loud noise coming from the engine area. MDP did a visual inspection at no charge followed by a more comprehensive Pro Level testing for under $200. I received a quote and agreed to the compressor repairs. Repairs were completed in a timely manner at the quoted price.
The testing uncovered a front end issue that will be addressed on our next visit.
I was very impressed by the professional manner of the staff and their communication.
I would highly recommend this company based on my 5 ⭐️ experience!
The testing uncovered a front end issue that will be addressed on our next visit.
I was very impressed by the professional manner of the staff and their communication.
I would highly recommend this company based on my 5 ⭐️ experience!
Response from the owner20:14 04 Mar 25
Thank you for the glowing 5-star review! We're thrilled to hear about your positive experience with our visual inspection and Pro Level testing services. We're glad you found our staff professional and communication effective. We look forward to addressing the front end issue on your next visit.
I received a coupon in the mail for MDP auto service.I had an oil change there and this place was top notch. Friendly staff and fair prices with exceptional service and professionalism. Will go there now for all my auto service needs!
Having to have mechanical work done on a vehicle is always a stressful situation. Steve and the everyone at MDP did a wonderful job of educating and informing me every step of the way. They didn’t lose patience at my questions and really did their best to make it easiest for me to understand. If I ever need diesel work done again will go out of my way to revisit.
Thanks Jesse for discovering a loose tie rod during my oil change inspection!
Appreciate yr competency!!
Appreciate yr competency!!
Took my 5.9 cummins to evaluate the issues, found right away that the motor was bad, was told the repair costs versus the trucks other issues with zero pressure to make a decision, I will recommend your shop to my friends
Todd & I would have given MDP Diesel & Auto Repair a 100 stars if allowed. We are THANKFULL for Y'all! We are Very APPRECIATIVE of Matt, Brandon and the rest of the MDP TEAM. Brandon did an AMAZING Job on Todd's Ford F250 Super Duty, he is an EXCELLENT Mechanic, Very Talented and we were Very Impressed by him. Matt is AWESOME; Kind, Caring, Friendly, ALWAYS willing to answer our questions and Kept us in the Loop with Timely Updates. Matt ALSO made us feel Heard and that was Important to us as the last Repair shop we took Todd's truck to made us feel Dismissed. Matt & Brandon We Valve & Appreciate U Both! We were BLESSED to find MDP Diesel and Auto Repair on the radio & WE WILL ALWAYS RECOMMEND Y'ALL TO ANYONE WHO IS LOOKING FOR A GREAT REPAIR SHOP WHO THEY CAN TRUST TO DO AN EXCELLENT JOB LIKE Y'ALL DID FOR US!! HONESTLY CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY ESPECIALLY MATT & BRANDON! THANKS AGAIN EVERYONE!
❤️ The Lakes
❤️ The Lakes
Did a phenomenal job fixing my truck. They found multiple things that needed attention and took care of them all in a timely matter. They provided a loaner vehicle since my truck was going to be there multiple days. Matt did a great job keeping me informed of all my options and the progress of the repairs. Highly recommend MDP for all your vehicle repairs. MDP is now my go to facility for all future vehicle needs.
Brought in my truck after another shop recommended taking it here. Met with Steve when I first came in and explained all of the issues I was having with my f350. I was overwhelmed after explaining what all was wrong after the last shop wasn't able to fix it. Steve called me an hour later, was able to diagnose all of the issues that I was having, and it was repaired fully very quickly. They have a great way of explaining what they are doing via online access, with pictures and descriptions.
I will be bringing my truck here for anything in the future including oil changes. Great friendly environment, feels like you're at home. Glad that the other shop recommended it to come here, as they gained a new customer.
Thanks MDP & Steve!
I will be bringing my truck here for anything in the future including oil changes. Great friendly environment, feels like you're at home. Glad that the other shop recommended it to come here, as they gained a new customer.
Thanks MDP & Steve!
Usually my experience with Mechanics is a lot of doubt and skepticism regarding the scope and magnitude of the work suggested. This is the first time in my life I had 100 percent confidence in the job being performed, the integrity of the shop doing the work and the honesty of the price and fees charged. MDP had a communication system via App that was amazingly informative. It kept me abreast of every move, each step of the way with pictures, real time communication and price adjustments, which made the job a seamless experience and quicker than I ever thought possible. A brand new engine literally installed four days. I drove out feeling confident that it was a job well done and I had picked the right shop.
Update: I had a separate mechanical issue while in another state I called MDP for a reference and they got on their collaboration system and found me a mechanic that handled all of my issues. MDP then stayed in touch with me and the garage to make sure everything was being handled properly and I was back on the road in no time thank you MDP for going above and beyond.
Update: I had a separate mechanical issue while in another state I called MDP for a reference and they got on their collaboration system and found me a mechanic that handled all of my issues. MDP then stayed in touch with me and the garage to make sure everything was being handled properly and I was back on the road in no time thank you MDP for going above and beyond.
